TERMS AND CONDITIONS

What is the warranty products?

100% satisfaction or your money back

We want you to stay 100% satisfied with your purchase, so, we give you the right to cancel the contract in accordance with the following terms. You can do this by giving us notice before you receive the goods, or by giving notice no later than 7 working days after the day you received the goods. We reserve the right to refuse a cancellation in our sole discretion if we believe in our reasonable opinion that this right is being abused (such as you are not genuinely using it just to evaluate the goods). All products must be packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. We give you 7 additional working days for you to make the return.

To return a product has no additional costs, you only need to cover shipping costs. Contact us at bodyteceurope@bodyteceurope.com and we will manage it.

WARRANTY

All our EMS devices have a warranty of 24 months. Bodytec Europe will repair or replace, without charge, any EMS device proved defective in material for a period of two years after the date of shipment. 

The consumer must inform Bodytec Europe of the lack of conformity within two months after he has knowledge of it. (15 days warranty applicable to consumables: suit and gel).

Costumer service and inspection on delivery

When you receive the goods you should immediately inspect them for damage and faults, and you should inform us by end of the following working day if you do not consider that you have received the goods you ordered, and within 7 working days of receipt of the goods if you consider that the goods are faulty or damaged, otherwise the goods will be considered to have been correctly delivered, free from damage or faults and in good working order. This will be without prejudice to any damage or fault you could not have discovered on reasonable inspection of the goods. If necessary, please contact us by e-mail (bodyteceurope@bodyteceurope.com) to indicate problem details with pictures. We will try to solve your problem as quickly as possible. Do not forget that for any claim you must keep the original packaging.

SECURE PAYMENT – Online Shopping Security

Bodytec Europe has the highest security certifications for Online Shopping, ensuring that you can browse, shop and share information with confidence. You can also make purchases through multiple payment methods: PayPal or bank transfer. It is your choice!

Where can I send my orders?

We can deliver your orders in the following countries *:
European Union, Switzerland. See note for Islands.

Please, indicates the delivery address when registering and the transport rate will be updated.

*If your country is not listed, contact us to confirm you availability. The price for deliveries to some islands should be consulted and a minimum purchase can be requested (Azores, Madeira, Canary Islands, Corsica, Sicily, Sardinia, Isle of Man, Channel Islands)


How can I contact Bodytec Europe?

By e-mail bodyteceurope@bodyteceurope.com or by phone +34 608 12 91 48 (Mon-Fry 9:00-18:00 Madrid time).

VAT – TAX FREE 

All prices shown are Tax included. 

TAX FREE for billing and delivery outside Spain – for professionals with “VAT NUMBER”.

Please contact us if you have a VIES VAT number for TAX FREE shipping.